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Transforming Business Process Operations through Successful RPA Bots Implementation

About Our Client

A leading US-based online food delivery platform

Business Challenges

  • Increased risk of errors due to reliance on manual calculations, potentially leading to financial discrepancies.
  • Time-consuming process of downloading and organizing multiple account statements, balance sheets, and income statements
  • Complex management of multiple entities, requiring attention to detail and coordination.
  • Resource intensive process requiring dedicated staff and significant hours impacting productivity and efficiency
  • Managing diverse data sources and files to prepare monthly Journal Entry reports, requiring tedious data validation and consolidation
  • Potential negative impacts on Service Level Agreements (SLAs) and compliance from error prone manual processes and data management challenges.

Our Solution

  • Implemented rule-based automated solution to streamline processes and minimize manual intervention.
  • Built bots utilizing business-rule-based triggers ensuring efficient and timely execution of tasks.
  • Implemented checklist validations and Quality Assurance processes to ensure business continuity, increase accuracy, and reduce human errors
  • Established standard production operations procedures, including planned validation runs to confirm application connectivity and ensure smooth operations.
  • Implemented end-to-end process automation utilizing an extensive system ecosystem, including NetSuite, Google Drive, Sigma, and Microsoft Office suite.
  • Established real-time RPA notification framework to alert business users of process completion, ensuring visibility and transparency.

Value Delivered

  • 550 annual hours of tangible savings per process function freeing up staff to focus on high value activities
  • Achieved 100% Service Level Agreement (SLA) compliance, ensuring timely delivery of services and customer satisfaction.
  • Reduced processing times resulting in increased capacity, quicker turnaround, and improved operational efficiencies.
  • Error reduction and improved data accuracy, leading to less human intervention and rework.
  • Decreased human dependency, mitigating risks associated with manual tasks and enhancing overall process resilience.