Freshworks Solutions | Delight your customers and employees using digital experiences powered by Freshworks

dotSolved partners with Freshworks to offer simple-to-use, delightful experiences for customers of all sizes. Our team has experience in everything Freshworks across Customer Support, Sales, and Marketing.
The integrated Freshsuite delivers an omnichannel experience for companies looking to engage with their customers and provide a seamless and real-time experience across all digital touchpoints and interactions.

Why Choose Freshworks?

The Freshworks Neo platform offers you everything you need to delight users by delivering intuitive and engaging experiences to customers, employees, and developers:
Unify customer engagements

Delight your customers across marketing, sales, and support with unified customer views, modern communication channels, and smart analytics. Access customer behavioral data over multiple channels for contextual and personalized engagement.

Elevate employee experiences

Automate repetitive tasks, simplify workflows, and break silos to connect your teams for better productivity. Measure, monitor and enhance your teams’ productivity with unified and smart collaboration tools and insights.

What We Do

dotSolved offers deployment, update, support, and management services across the full suite of Freshworks products:

An omnichannel suite for delivering more meaningful conversations and turning service agents into customer champions. Engage with your customers via chats wherever they are.


A context-driven CRM to personalize engagement, shorten your sales cycle, and grow your business. Better retain your customers and achieve faster, smoother lead conversions.


An intelligent marketing automation solution to send the right message at the right time to convert more leads. Seamlessly connect with customers throughout the customer journey.


An intelligent ITSM solution to deliver delight, increase efficiency, and realize greater ROI. Streamline and accelerate customer service delivery.


A smart HR software solution for managing your hiring, onboarding, time-off, employee data, and HR workflows in one place.